Frequently asked questions
Frequently asked questions
Can I use SHARE to swap clothes if I only have a few items to upload?
Yes. SHARE lets you upload any number of items, there's no minimum. Uploading 1 item costs $5, 3 items costs $3 each, and 5 items costs $2 each. Whether you have one piece or a full closet to list, you can join + start earning points right away.
How does SHARE decide how many points my clothing is worth?
Points are assigned based on the brand, condition, and material of each item you upload. Once your item is live in the app, the points are added to your account immediately, before anyone claims it. Points, not cash, are the only currency used to claim items in the SHARED Closet.
Where can I download the SHARE clothing swap app for iPhone or Android?
SHARE is available for free on the Apple App Store for iPhone and on Google Play for Android. Search "SHARE your clothing" in either store, or visit the home page of shareyourclothing.com/download-today for direct links.
What does it cost to list clothes on SHARE?
Listing fees are based on how many items you upload at once: $5 for 1 item, $3 for 3 items, or $2 for 5 items. The fee is the same regardless of an item's resale value, whether it's worth $20 or $200.
Do I have to pay for shipping when I claim an item through SHARE?
Yes. When you claim an item using your points, you're responsible for the shipping cost to have it sent to you. Listing and uploading items does not require any shipping payment, only claiming an item does.
What are SHARE's listing rules?
Listed items must be accurately described and free of undisclosed damage. Items found to be misrepresented are sent to SHARE's review board. Users who misrepresent an item are charged a $10 misrepresentation fee and are responsible for any shipping charges accrued as a result.
Are items on SHARE guaranteed?
No. SHARE cannot guarantee that you'll find items matching your personal style. The Community Closet inventory changes regularly, and you can take as much time as you need browsing it. There's no time limit on finding items that work for you.
Do SHARE points expire?
No, SHARE points do not expire. While you commit to keeping your uploaded items in the Community Closet for one month, there's no deadline for spending your points. You can use them on multiple smaller items or save them for one larger item, whenever you're ready.
Does SHARE authenticate luxury brand items?
No. SHARE does not authenticate luxury items of any kind, even if an item is listed with authentication papers. Because items are traded closet to closet, users are responsible for their own due diligence before claiming a luxury item, and such items cannot be claimed as misrepresented on that basis.
What costs are users responsible for?
Users pay the standard SHARE listing fee ($5 for 1 item, $3 for 3 items, or $2 for 5 items) plus shipping on any item they claim. Additional fees apply for misrepresenting an item or failing to ship a claimed item; see the relevant sections for amounts.
What happens if an item is falsely represented?
Recipients can file a misrepresentation claim with SHARE. If approved, the recipient is refunded the points used plus any shipping costs, which are charged to the lister. The lister is also charged a $10 misrepresentation fee and must pay shipping if they want the item returned to them.
What are the shipping expectations after an item is claimed?
Once an item is claimed, the lister has 5 days to ship it. Shipping labels can be emailed for home printing or generated as a QR code to scan at any USPS location. Missing the 5-day shipping deadline results in a $10 restocking fee. If a lister never ships the item at all, a separate $10 fee applies.